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Act! CRM Software Review

Act! is a Newcastle based software developer that offers a customer relationship management solution that brings sales and marketing functions together in one platform. Their CRM software allows businesses to automate processes and access their customer data through a mobile app as well as integrate with Outlook.

Act CRM software 

Topics

  • Act! CRM Software Options
  • Act! CRM Software Card Rates
  • Act! CRM Software Reviews
  • How To Purchase For Act! CRM Software?

Act! CRM Software Options

Act! offers three CRM plans that cater for different needs:

Essentials

  • Basic CRM plus eMarketing
  • Relationship management
  • Opportunity management
  • Email templates and HTML Editor
  • Campaign management
  • Standard reports
  • Mobile app
  • Data import tool
  • Digital support
  • 2GB cloud storage
  • 2,500 emails per month

Standard

  • Enhanced CRM features plus eMarketing
  • In addition to the above
  • Office and Google integration
  • Dynamic groups
  • Dashboards and analytics
  • Integrates with popular apps
  • Team management
  • Optional marketing automation
  • Digital and phone support
  • 4GB cloud storage
  • 10,000 emails per month

Expert

  • Advanced CRM features plus eMarketing
  • In addition to the above
  • Advanced sales pipeline management
  • Customise sales KPIs
  • Customise dashboards and analytics
  • Advanced customisation and queries
  • Priority support
  • 6GB cloud storage
  • 25,000 emails per month

Act! CRM Software Card Rates

Act! offers a range of CRM plans:

  • Essentials – £15 per user per month
  • Standard – £25 per user per month
  • Expert – £40 per user per month

Act! CRM Software Reviews

There are very few reviews for Act! on the leading customer review sites and these all appear on Trustpilot where there are five reviews. The overall score on Trustpilot is average with 60% of reviewers rating them as excellent, 20% as average and 20% as bad.

Positive review comments include a great shared programme, good customer care, useful access by mobile, knowledgeable and responsive support staff. Negative comments from reviewers include slow to load, not intuitive, broken links and issues cancelling their plan.

Trustpilot – 3.0/5 (based on 5 reviews)
Reviews.co.uk – no reviews
Review Centre – no reviews
Smart Money People – no reviews

How To Purchase For Act! CRM Software?

You can try Act! CRM for free for 14-days with no download or credit card required by signing up on their website. At the end of the trial you can sign up for one of their plans or you can call them on 0845 268 0220 to purchase a plan.

Pros

  • Offers tiered plans to meet different needs and budgets
  • Provides a free 14-day trial
  • UK based provider

Cons

  • Very few customer reviews with mixed scores

Website: Act! CRM Software

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