Freshworks was founded as Freshdesk in 2010 when they created their cloud-based customer service software. In 2016 they launched Freshsales which is a CRM system. In 2017 they rebranded themselves to Freshworks Inc. They create easy to use software that is affordable and caters for IT, customer service, sales, marketing and HR. They have more than 50,000 companies using their software.
Topics
Freshworks CRM Software Options
Freshsales CRM
- Provides a complete overview of customers’ interactions
- Assists you in delivering personalised experiences
- Streamline your sales process
- Automate tasks and sales campaigns
- Easy to implement and use software
- AI-powered chatbots to chat with visitors in real-time
- Capture information using customisable web forms
- Track page visits and actions on your site
- Communicate across channels on phone, email, chat and SMS
- Analyse engagement and forecast opportunities
- Collaborate across teams using the Slack integration
- Bring together sales and support teams
Freshsales Suite
- Allows you to unite sales and marketing activity in one platform
- Capture all customer interactions in one place
- Assists you in delivering personalised experiences
- Ensure you send the right message to your customer
- Easy to implement and use software
- AI-powered chatbots to chat with visitors in real-time
- Track page visits and actions on your site
- Tailor email campaigns
- Create personalised customer journeys
- Communicate across channels on phone, email, chat and WhatsApp
- Utilise dynamic forecasting and AI-based deal insights
- Collaborate across teams using the Slack integration
- Nurture campaigns and send transactional emails
- Assess campaign analytics to better understand your market and audience
Freshworks CRM Software Card Rates
Freshworks offers a single rate card for both Freshsales CRM and Freshsales Suite which are:
- Free – £0
- Growth – £12 per user per month
- Pro – £29 per user per month
- Enterprise – £55 per user per month
Freshworks CRM Software Reviews
Freshworks only features on one of the leading customer review sites which is Trustpilot. The reviews for Freshsales CRM are mixed with 42% of reviewers rating them as excellent, 16% as great and 34% as poor. Overall they received an average score.
Positive comments from reviewers included good for small businesses, easy to use, helpful support staff, helped to improve their sales processes and communications. Negative comments included poor customer service and support, the software is not quite ready and problems with bugs, issues at the end of trial converting it to an account, onboarding issues and billing problems.
Trustpilot – 3.0/5 (based on 50 reviews)
Reviews.co.uk – no reviews
Review Centre – no reviews
Smart Money People – no reviews
How To Purchase For A Freshworks CRM Software?
If you want to purchase Freshsales CRM or Freshsales Suite you can sign up for them on their website. You can also sign up for a free trial on their website for 21 days.
Pros
- Offers a choice of sales CRM and sales & marketing CRM
- Also offers software to support IT and HR
- Provides free plans, 21-day trial and free tools
Cons
- A lot of negative customer reviews although they have an average rating
- Reviewers raise issues about customer support and problems with the software
Website: Freshworks CRM Software