SAP is an enterprise application software developer that is a market leader supporting organisations across the globe. They provide an end-to-end suite of applications and services and advanced analytic technologies to support organisations to operate profitably and adapt to change. Their product range includes a suite of CRM systems.
Topics
SAP CRM Software Options
SAP offers a range of CRM products that cater for different functionality.
SAP Emarsys Customer Engagement is a marketing software solution that provides:
- Assistance in managing omnichannel engagement
- Respond to customers in real-time and in a personalised manner
- Increase customer loyalty
- Simplify segmentation with AI
- Accelerate time spent into value delivered
- Streamline marketing analytics
- Optimise marketing technologies
SAP Sales Cloud provides:
- Empowers sales teams in delivering sales
- Assists in guiding customers through the sales journey
- Helps you to get to know your customers
- Mobile app to allow you to engage customers from anywhere
- Refine your sales processes
- Automate processes
- Deploy intelligent tactics to retain customers
SAP Service Cloud provides:
- Deliver loyalty and growth
- Support customers from anywhere through the mobile app
- Supports contact centre and field staff in solving customer inquiries quickly through machine learning
- Gain customer insights
- Connects the contact centre with the rest of the business and increases the visibility of them
SAP Customer Experience provides:
- Integrated suite of cloud-based software
- Combines customer data, CRM marketing, sales CRM, service and commerce
- Build better customer experiences and relationships
- Assists in growing the bottom line
SAP Commerce Cloud provides:
- Assists businesses in seizing opportunities and driving growth in ecommerce opportunities
- Boost profits through data-driven intelligence
- An agile and scalable platform
- Works for any industry
- Also offers SAP Upscale Commerce which is suitable for small to midsize businesses
SAP offers a range of customer data software that is designed to help businesses to better manage their data in a secure and compliant manner. It can also assist in focusing marketing spending and increasing sales conversion and customer retention. These are:
- SAP Customer Data Platform
- SAP Customer Identity and Access Management for B2B
- SAP Customer Identity and Access Management for B2B
- SAP Enterprise Consent and Preference Management
SAP CRM Software Card Rates
SAP doesn’t publish its pricing for the CRM plans.
SAP CRM Software Reviews
There is only one review available for SAP on all of the leading customer review sites which is on Trustpilot. This one review is from a customer in Germany who is having some difficulties using the software and he gives the software an average rating.
Trustpilot – 3.4/5 (based on 1 review)
Reviews.co.uk – no reviews
Review Centre – no reviews
Smart Money People – no reviews
How To Purchase SAP CRM Software?
If you want to purchase one of SAP’s CRM software plans you can call them on 0800 085 2631 to discuss your needs.
Pros
- Provides a range of tailored software solutions
- Allows you to combine the software or purchase standalone modules
- Offers software suitable for small businesses through to large enterprises
- Existing ERP users may benefit from combining the CRM software
Cons
- No pricing information is available
- Lack of customer reviews
Website: SAP CRM Software