SugarCRM is a software developer that was a game-changer when they started as they offered an open-source, freemium CRM product, which is no longer offered. Their CRM software is modern, robust and AI-driven cloud platform that is purpose-built to deliver better customer experiences. Their CRM is designed to cater for the needs of startup businesses to mid-size businesses to enterprise organisations.
Topics
SugarCRM CRM Software Options
Sugar Market
- Marketing automation software
- Gain visibility on how visitors interact with your digital assets
- Capture leads
- Create emails, landing pages and forms using intuitive, drag and drop builders
- Cultivate leads using nurture campaigns and lead scoring models
- Drive alignment in sales and reduce repetitive tasks
- Automate processes
Sugar Sell
- Customer relationship management software
- Intelligent sales automation solution
- AI-powered predictions about customers
- Customisable platform
- Integration capabilities
- Gain insight into your customers using historical data
- Sales analytical tools
- Renewal console to support subscription-based sales
Sugar Serve
- Customer service software
- Streamline customer service processes
- Branded portal experience and omnichannel support
- Intelligently route cases automatically
- Minimise customer service costs with self-service portal and knowledge base
- Provide customer service teams with information and tools they need on a single screen
Sugar Enterprise
- Sales force automation tool
- Easy to use software
- Offers higher levels of customisation and control
- Increased understanding of customer needs that can improve conversion rates, revenue, customer satisfaction and retention
- Helps with compliance and control
- Improve sales processes and performance
Sugar Professional
- Designed for small businesses
- Ready to go out of the box
- Increase productivity and efficiency
- Low-maintenance
- Unified toolset and integrations
- Can upgrade to other plans easily
SugarCRM CRM Software Card Rates
SugarCRM offers a range of CRM plans:
- Sugar Market – from £800 per month for 10,000 contacts
- Sugar Sell – from £64 per user per month with 3 user minimum
- Sugar Serve – from £64 per user per month with 3 user minimum
- Sugar Enterprise – from £68 per user per month with 3 user minimum
- Sugar Professional – from £41.60 per user per month with 3 user minimum
SugarCRM CRM Software Reviews
There are only reviews available for SugarCRM on one of the leading customer review sites which is Trustpilot. The overall review score on Trustpilot is excellent with 79% of reviewers rating them as excellent and 17% as great. However, a lot of the reviews are fairly old and reference another company name which could be a former name.
Reviewers’ comments include user-friendly, supportive and knowledgeable customer service staff. Some negative comments include it is slow, issues with bugs and not intuitive to use.
Trustpilot – 4.5/5 (based on 142 reviews)
Reviews.co.uk – no reviews
Review Centre – no reviews
Smart Money People – no reviews
How To Purchase For A SugarCRM CRM Software?
You can try Sugar Sell for free using their demo software or can have a free demonstration of Sugar Market. If you want to purchase one of their plans, you can contact their sales team using the contact form or call one of the phone numbers provided.
Pros
- Offers a range of plans that cater for different needs
- Provides a plan suitable for small businesses
- Offers a free trial of some of their software
Cons
- Customer reviews are fairly old but positive
Website: SugarCRM CRM Software