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Microsoft Dynamics CRM & Project Management Software Review

Microsoft was founded almost 50 years ago by Bill Gates and has been operating in the UK for 40 years. Microsoft started in personal computing systems and has expanded into a much broader range of technology products. They are most well-known for their Windows and Office products as well as their games consoles. They also offer a range of software applications that support businesses which includes the Dynamics 365 suite of software.

Microsoft Dynamics project management software

Topics

    • Microsoft Dynamics CRM and Project Management Software Options
    • Microsoft Dynamics CRM and Project Management Software Card Rates
    • Microsoft Dynamics CRM and Project Management Software Reviews
    • How To Purchase Microsoft Dynamics CRM and Project Management Software?
  • Comparisons

Microsoft Dynamics CRM and Project Management Software Options

Microsoft Dynamics offers a range of CRM and project management software which includes:

Dynamics 365 Marketing provides:

  • Allows you to engage customers and build stronger relationships through personalising experiences
  • Connect customer experiences across channels through AI orchestrated journeys
  • Gain valuable insights into customers and predict customer intent through unlocking customer data

Dynamics 365 Sales provides:

  • Allows you to individualise selling at scale
  • Enables you to learn from behavioural insights
  • Accelerate revenue using AI
  • Provides collaboration tools to help close sales and aids repeat purchasing
  • Improve sales pipeline efficiency
  • Can assist in growing revenue and increasing customer loyalty

Dynamics 365 Customer Service provides:

  • An intelligent contact centre solution to strengthen customer connections
  • Ability to personalise service experiences
  • Can optimise service operations and elevate employee effectiveness in resolving issues quickly
  • Provides an omnichannel service solution seamlessly across channels
  • Improve case management by enabling better collaboration
  • Enables the evolution of field service management

Microsoft Customer Experience Platform provides:

  • Provides businesses with agility and insights through connected data
  • Aligns data, processes and teams in a single application
  • Combines Dynamics 365 and Microsoft Teams
  • Provides a complete package or you can tailor your plan to the modules you require

Dynamics 365 Commerce provides:

  • Software designed to enhance customer shopping experiences
  • Creates a seamless customer experience connecting physical and digital shopping channels
  • Utilise AI to automate and differentiate your experiences
  • Create more agile processes
  • Streamline commerce operations and reduce costs

Dynamics 365 also offers other software which includes:

  • Dynamics 365 Finance builds operation agility, enables you to work smarter, drive efficiencies and performance improvements through automation.
  • Dynamics 365 Supply Chain Management allows you to work better with your supply chain through digitisation by maximising asset performance, transforming manufacturing operations and meeting digital commerce requirements.
  • Dynamics 365 Human Resources allows you to transform employee experiences with easy-to-use self-service HR tools and Microsoft Teams, optimise HR programmes, increase organisational agility and gain workforce insights.

Dynamics 365 Project Operations provides:

  • Visibility, collaboration and agility across projects and businesses
  • Helps deliver deal management experiences
  • Enhanced project management using embedded Microsoft Project capabilities such as Kanban boards and Gantt charts
  • Assists with optimising resource utilisation through resourcing insights, scheduling, governance and skills matching
  • Makes time tracking and expense management easier
  • Streamline project financials and maximise profitability
  • Gain insights from consolidated views of your projects and financial data and built-in dashboards

Microsoft Dynamics CRM and Project Management Software Card Rates

Marketing

  • First Dynamic 365 app from £1,131.20 per tenant per month
  • Subsequent Dynamic 365 apps from £565.60 per tenant per month

Sales

  • Sales Professional first Dynamic 365 app £49 per user per month then £15.10 per user per month
  • Sales Enterprise first Dynamic 365 app £71.60 per user per month then £15.10 per user per month
  • Sales Premium £101.80 per user per month
  • Microsoft Relationship Sales £108.34 per user per month

Service

  • Customer Service Professional first Dynamic 365 app £37.70 per user per month then £15.10 per user per month
  • Customer Service Enterprise first Dynamic 365 app £71.60 per user per month then £15.10 per user per month
  • Field Service first Dynamic 365 app £71.60 per user per month then £15.10 per user per month
  • Remote Assist first Dynamic 365 app £49 per user per month then £15.10 per user per month

Supply Chain, Commerce and Finance plans

  • First Dynamic 365 app from £135.70 per user per month
  • Subsequent Dynamic 365 apps from £22.60 per user per month

Small Business

  • Business Central Essentials £52.80 per user per month
  • Business Central Premium £75.40 per user per month
  • Customer Service Professional first Dynamic 365 app from £37.70 and subsequent Dynamic 365 app from £15.10
  • Sales Professional first Dynamic 365 app from £49 and subsequent Dynamic 365 app from £15.10

Dynamics 365 Project Operations

  • £90.50 per user per month

Microsoft Dynamics CRM and Project Management Software Reviews

Microsoft Dynamics features on two of the leading customer review sites which are Trustpilot and Reviews.co.uk. However, these reviews are predominantly about their wider business and don’t particularly cover their CRM or project management products. There are only 14 reviews on Reviews.co.uk and these are mainly positive. The largest number of reviews are on Trustpilot and these are overall rated as bad with 73% of reviewers giving them a rating as bad and only 14% as excellent.

Trustpilot – 1.7/5 (based on 856 reviews)
Reviews.co.uk – 4.21/5 (based on 14 reviews)
Review Centre – no reviews
Smart Money People – no reviews

How To Purchase Microsoft Dynamics CRM and Project Management Software?

If you want to purchase Microsoft Dynamics CRM or Project Management software you can try the software for 30-days for free before you have to pay for it. You can also chat with their sales team online or call them on 0800 028 3409.

Pros

  • Provides modular software designed for specific functions
  • Can combine modules or purchase as standalone
  • Offers a longer trial period of 30-days
  • Provides plans that cater for a range of budgets and needs

Cons

  • Doesn’t provide pricing for combined plans
  • No information about support
  • The customer reviews are not relevant to the products

Website: Microsoft Dynamics CRM and Project Management Software

Comparisons

  • Microsoft Dynamics vs Salesforce

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