ServiceNow was founded in 2004 to build a cloud-based platform that would enable people to work effectively through enterprise. Their platform helps over 7,400 customers to digitalise and unify their organisations in a smarter, faster and better way to improve workflow. The platform helps support IT workflows that optimise productivity and resilience, employee and customer workflows to create connected workflows for improved experiences and loyalty, and creator workflows for building connected cross-enterprise workflow apps fast.
Topics
ServiceNow CRM Software Options
ServiceNow offers Customer Service Management (CSM) software rather than CRM software, but it provides many of the same advantages as CRM software for businesses.
ServiceNow’s CSM software includes:
- Improved service operations and customer engagement through digital workflows
- Brings together front, middle and back-office to resolve customer problems
- Proactively addresses issues and helps you to find where things are not working well
- Automate processes and maximise efficiencies
- Create or expand self-service opportunities including AI-powered chatbots
- Offers key applications and capabilities into scalable packages
- Provide guided resolution and multitasking for agents
- Omnichannel support across phone, messaging, chat, web, email, in-person and social media
- Automatically route work to the best agent based on criteria
- Better manage interactions and SLAs
- Utilise machine learning to route issues, recommend solutions and identify trends
- Optimise workforce with dashboards, scheduling and quality management
- Mobile apps
- Custom applications
- Integrates with third-party applications
They offer a choice of three plan levels which includes an increasing number of features and custom tables:
- Standard – includes 25 custom tables
- Professional – includes 100 custom tables
- Enterprise – includes 1,000 custom tables
ServiceNow CRM Software Card Rates
ServiceNow doesn’t publish the rates for its CSM software as they provide flexible pricing that is tailored to the individual organisation. You will need to contact ServiceNow to get a quote.
ServiceNow CRM Software Reviews
There are very few customer reviews available for ServiceNow and the only ones written are on Trustpilot. There are two customer reviews on Trustpilot, and these have an overall score of average although both reviews rate ServiceNow as bad. Reviews comments reveal that one review was for a car repair garage and the second was about them and the customer had issues with spam emails from them.
Trustpilot – 2.9/5 (based on 2 reviews)
Reviews.co.uk – no reviews
Review Centre – no reviews
Smart Money People – no reviews
How To Purchase ServiceNow CRM Software?
If you want to purchase one of ServiceNow’s CSM software packages you can request further information or schedule a demo on their website, or you can contact their sales team on 0800 640 8049.
Pros
- Offers three levels of plans that cater for different needs
- Aims to unify the front, middle and back-office to resolve customer issues
- Provides AI and automation to streamline processes
Cons
- Only offers a complete CSM solution and function based solutions
- No pricing information
- Lack of customer reviews
Website: ServiceNow CRM Software