Smartsheet is a dynamic workspace software developer that was founded in 2005 in Washington and now has offices in Boston, London, Edinburgh and Sydney where they support customers in 190 countries. Smartsheet works with some of the world’s most well-known brands providing them with software that helps teams to become more agile and aligned regardless of location through having all the tools they need in one place.
Smartsheet Project Management Software Options
Smartsheet offers a choice of three-tiered plans:
Pro plan
- Unlimited sheets, reports and dashboards
- 10 viewers per object
- Private sheets and reports
- Views – grid, Gannt, card and calendar
- Forms
- 250 automations per month (pre-built)
- Attachment storage of 20GB
- Cell and column formulas
- Dependencies
- Support for Microsoft 365, Google Workspace and Apple ID login
Business plan
- In addition to the above plan features
- Unlimited collaborators, automations and sheets per report
- Forms with conditional logic
- Document builder
- Integrate with Brandfolder and Adobe Creative Cloud
- Report grouping and summary
- Features – proofing, baselines, activity logs, custom branding
- Attachment storage of 1TB
- Publish reports, sheets and dashboards
- Management of users, groups and licenses
Enterprise plan
- In addition to the above plan features
- Custom welcome and help screens
- Improved WorkApps
- Unlimited attachment storage
- Access to work insights
- DocuSign and Directory integration
- Single sign-on
- Custom email domains and notifications
- Set domain sharing restrictions
- Features – account discovery, user merge, domain validation, chargeback reports, back up, eLearning
- 24/7 phone support
- Access to Smartsheet Advance including Control Centre, connected systems of records, governance controls, event reporting, customer managed encryption keys
Smartsheet Project Management Software Card Rates
Smartsheet’s workspace plans:
- Pro – £5 per user per month suitable for 1-25 users
- Business – £19 per user per month, minimum 3 users
- Enterprise – contact them for pricing
Smartsheet Project Management Software Reviews
There are only reviews for Smartsheet on one of the leading customer review sites which is Trustpilot. The reviews on Trustpilot are mixed but are overall rated as poor even though 64% of reviewers rated them as excellent, 12% as great, 10% as poor and 14% as bad. This is largely due to the proportion of poor reviews recently.
Positive comments include great software, flexible and easy to use once set up, effective at tracking time and storing documents, and good collaboration features.
Negative comments include poor customer service, unable to speak to someone and being directed to help guides, basic functionality is missing, issues with refunds and renewals.
Trustpilot – 2.1/5 (based on 50 reviews)
Reviews.co.uk – no reviews
Review Centre – no reviews
Smart Money People – no reviews
How To Purchase Smartsheet Project Management Software?
If you want to purchase a workspace plan from Smartsheet, you can try their Pro and Business plans for free first to see if you like them or you can purchase them straight away. If you are interested in the Enterprise plan, you will need to contact their sales team to get a quote.
Pros
- Offers a range of plans tiered to meet different needs and budgets
- Provides a free trial
- International company but has offices in London and Edinburgh
Cons
- Support is largely provided at an additional cost
- Poorly rated in recent customer reviews
- The ability to speak to a person and resolve issues is the biggest issue customers had