Vodafone is a technology communication provider that offers a range of business solutions which includes unified communications to bring together fixed phones, mobiles and messaging. Below we look at reviews for the company along with the services they offer, how much they cost and other key things you need to know to help you decide which phone systems provider is right for your business.
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Vodafone Phone Systems Reviews
Below we look at reviews for Vodafone from a variety of websites. Please keep in mind that these reviews are for all of Vodafone’s services and so may not fully reflect their individual offerings.
- Trustpilot: 1.3 of 5 based on 13,318 reviews.
- Review Centre: 1.4 out of 5 based on 883 reviews.
- Reviews.co.uk: 1.22 out of 5 based on 1,781 reviews.
Vodafone Phone Systems Plans, Packages & Prices
Vodafone offers phone systems that include:
- Unified communications to bring together fixed phones, mobile and messaging services as well as desktops, laptops and tablets
- Fully managed cloud-based service
- Consistent and reliable service
- Flexible, robust and secure system
- Collaboration tools
- Instant messaging
- Video conferencing
- Desktop sharing
- Can add call centre options
- Optional room-based video conferencing capabilities
- Suitable for businesses of all sizes
- Offers packages for 0-9, 10-499 and 500+ employee businesses
They offer a choice of packages which include:
- One Net Anywhere – for businesses with 0-9 employees from £10 a month
- One Net Business – for businesses with 10-499 employees, quote available on request
- One Net Enterprise – for businesses with over 500 employees, quote available on request
Note plans, packages and prices were all accurate at the time of publication but may have changed since then. Please check Vodafone’s website for the latest information.
Vodafone Background
Vodafone is recognised as making the first mobile phone call in the UK, the first to introduce texting and international roaming to British people. They are a world-leading technology communications company that has over 625 million customers (over 18 million in the UK) in over 65 countries and over 94 million business IoT connections.
They originally started as a mobile communications business and grew their business to offer wider technology communication products that now include video conferencing, contact centre solutions, data connectivity, business networks with SDN, Dedicated Internet Access, IoT solutions, Smart Vision surveillance, heat detection cameras, business applications such as Microsoft 365, cloud backup and cybersecurity.
Vodaphone’s phone systems offer a unified solution that can bring together your fixed phones, mobiles and messaging, and can also combine your desktops, laptops and tablets. They offer a fully managed cloud-based service that is flexible, reliable, robust and secure, and it can replace other collaboration tools.
Switching To Vodafone
If you want to switch or join Vodafone for their unified communications which includes phone systems you need to either request a callback or call them on:
- Businesses with one to nine employees call 0808 256 6179
- Businesses with 10 to 49 employees call 0808 256 6802
- Businesses with 50 to 249 employees call 0808 296 3586
- Businesses with over 250 employees call 0808 296 5693
Additional Business Services From Vodafone
Vodafone offers a range of business services which include:
- Mobile phones
- Video conferencing
- Contact centre solutions
- Unified communications
- Data connectivity
- Business network with SDN
- Dedicated Internet Access
- Bespoke IoT solutions
- IoT Smart Hub
- Smart Vision surveillance
- Heat detection camera
- Business applications & Microsoft 365
- Cloud backup
- Cybersecurity
Vodafone Customer Service and Complaints
Vodafone only detail on their website the phone numbers for sales and not the support phone numbers. These are:
- Businesses with one to nine employees call 0808 256 6179
- Businesses with 10 to 49 employees call 0808 256 6802
- Businesses with 50 to 249 employees call 0808 296 3586
- Businesses with over 250 employees call 0808 296 5693
If you want to make a complaint you can call Vodafone’s complaints team on 0333 304 0441 available Monday-Friday 8am-9pm and Saturday-Sunday 8am-8pm.
Vodafone Contact
You can get in contact with Vodafone by:
- Completing their contact form
- Businesses with one to nine employees call 0808 256 6179
- Businesses with 10 to 49 employees call 0808 256 6802
- Businesses with 50 to 249 employees call 0808 296 3586
- Businesses with over 250 employees call 0808 296 5693
- Post – Vodafone House, The Connection, Newbury, Berkshire RG14 2FN
Website: https://www.vodafone.co.uk/business/unified-communications
Vodafone Phone Systems Pros/Cons
Pros
- Offers unified systems to bring together phones and messaging
- Reliable and robust cloud-based service
- Packages available for businesses of all sizes
- Customer support provided on evenings and weekends
Cons
- No pricing information for most phone packages
- A high number of negative customer reviews that are for the whole business