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Zen Phone Systems Review

Zen logo

Zen is a telecommunications provider that offers services to the domestic and business markets. They offer phone, internet, website and cloud solutions to businesses. Below we look at reviews for the company along with the services they offer, how much they cost and other key things you need to know to help you decide which phone systems provider is right for your business.

Topics

  • Zen Phone Systems Reviews
  • Zen Phone Systems Plans, Packages & Prices
  • Zen Background
    • Switching To Zen
    • Additional Business Services From Zen
    • Zen Customer Service and Complaints
    • Zen Contact
    • Zen Phone Systems Pros/Cons

Zen Phone Systems Reviews

Below we look at reviews for Zen from a variety of websites. Please keep in mind that these reviews are for all of Zen’s services and so may not fully reflect their individual offerings.

  • Trustpilot: 4.1 of 5 based on 5,353 reviews.

Zen Phone Systems Plans, Packages & Prices

Zen offers phone systems that include phone lines, hosted voice and cloud communications.

Phone lines:

  • Billing per second
  • Offers premium call features
  • Low set up cost
  • Provides simple and competitive call rates
  • Experienced technical support
  • Dedicated prioritised support from Openreach
  • Provides a seamless and low-risk switching service
  • Allows you to combine voice and data services
  • Same day prioritised repair
  • Flexible appointments
  • Premium business helpdesk

Hosted voice system:

  • Bespoke voice solution and packages tailored to your needs
  • Offers network and voice solutions
  • Mobile integration
  • Provides seamless user experience
  • Free internal site to site calls
  • Delivers 24/7 monitoring and technical support
  • Can monitor bandwidth in real-time
  • Network and processes accredited by ISO and PSN

Cloud communications:

  • Three-year contract
  • Simple set up
  • Cost-effective
  • Seamless integration
  • Includes handset
  • Call logs
  • Click to dial
  • Call features including call waiting, hold, transfer and forwarding
  • Conference bridge
  • Free on-net calls
  • Personal and group directory
  • Business continuity solution as can take with you on any device
  • Fraud protection
  • Voicemail on some packages
  • 24/7 portal access

There is no pricing information available for phone lines and hosted voice. Cloud communications costs are:

  • CloudComms Essentials – £9.99 per month per user
  • CloudComms Professional – £11.99 per month per user – includes DDI and voicemail
  • CloudComms Premium – £15.99 per month per user – includes Unity App Pro, mobile app, mobility multi-phone and ‘Find me, follow me’

Note plans, packages and prices were all accurate at the time of publication but may have changed since then. Please check Zen’s website for the latest information.

Zen Background

Zen was founded in 1995 as an Internet Service Provider (ISP) and later extended its services to include phone and further internet services. Their services now include broadband and ethernet lines, phone lines, hosted voice services, cloud communications, SIP trunking, business mobiles, and web services. Their web services include website hosting, domain names, SSL certificates and Microsoft 365.

They are a Carbon Neutral Plus business and are part of the B-Corp movement which shows a commitment to sustainability, reduction of carbon emissions and support of environmental projects.

Zen offers a choice of traditional phone lines that are billed per second and backed by dedicated prioritised support from Openreach. They also offer hosted voice systems that are a bespoke solution that is tailored to your needs and provides 24/7 monitoring and technical support. They also offer cloud communications that provide a flexible system that allow you to take your phone line with you anywhere on any device.

Switching To Zen

If you want to switch to or join Zen then you can either request more information through their website and they will get in touch with you, or you can call them on 01706 902579 or live chat with them on the website to find out more.

Additional Business Services From Zen

Zen offers a range of business services which include:

  • Broadband and ethernet lines
  • SIP trunking
  • Business mobiles
  • Website hosting
  • Domain names
  • SSL certificates
  • Microsoft 365

Zen Customer Service and Complaints

You can contact the Zen customer service team on:

  • 01706 902001 if you are a small business on Monday-Friday 8am-8pm and weekends 9am-5pm
  • 01706 902902 if you are a medium to large business on Monday-Friday 9am-5pm

Zen Contact

You can get in contact with Zen by:

  • Completing their contact form
  • Small businesses technical support call 01706 902001 (Monday-Friday 8am-8pm and weekends 9am-5pm)
  • Small businesses sales call 01706 902583 (Monday-Friday 9am-5pm)
  • Medium to large businesses technical support call 01706 902902 (Monday-Friday 9am-5pm)
  • Medium to large businesses sales call 01706 902579 (Monday-Friday 9am-5pm)
  • Email support@zen.co.uk
  • Live chat available on their website
  • Post – Sandbrook Park, Sandbrook Way, Rochdale OL11 1RY

Website: https://www.zen.co.uk/

Zen Phone Systems Pros/Cons

Pros

  • Offers traditional lines, hosted voice and cloud communication solutions
  • Bills per second
  • Prioritised support and repair
  • Accredited network and processes for hosted voice
  • A high number of positive customer reviews

Cons

  • No pricing information for most plans and services
  • Less support available to medium to large businesses

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