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8×8 VoIP & Phone Systems Reviews

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8×8 is a telecommunications provider that offers a range of business services which includes all-in-one communications, phone systems, video conferencing, team chat and contact centre solutions. Below we look at reviews for the company along with the services they offer, how much they cost and other key things you need to know to help you decide which phone systems provider is right for your business.

Topics

  • 8×8 VoIP and Phone Systems Reviews
  • 8×8 VoIP and Phone Systems Plans, Packages & Prices
  • 8×8 Background
    • Switching To 8×8
    • Additional Business Services From 8×8
    • 8×8 Customer Service and Complaints
    • 8×8 Contact
    • 8×8 VoIP and Phone Systems Pros/Cons

8×8 VoIP and Phone Systems Reviews

Below we look at reviews for 8×8 from a variety of websites. Please keep in mind that these reviews are for all of 8×8’s services and so may not fully reflect their individual offerings.

  • Trustpilot: 4.2 of 5 based on 242 reviews.
  • Reviews.co.uk: 5.0 out of 5 based on 1 review.

8×8 VoIP and Phone Systems Plans, Packages & Prices

8×8 offers phone systems that include VoIP that feature:

  • Integrate business apps including Microsoft Teams and CRM system
  • High-quality voice in the office and on the move
  • Single administration platform
  • Secure and fully redundant data centres
  • All-in-one collaboration app for desktop and mobile devices for voice, video, private and team chat
  • Auto-attendant
  • Voicemail
  • Flexible call flows
  • Call recording
  • On-hold music
  • Call handling features
  • Call management including ring group, call monitoring and call queues
  • Easy administration
  • Comprehensive performance and usage dashboards and reporting
  • 8×8 work apps
  • Offers one month free trial on the Small Business Phone System package

8×8 price plans:

  • Small Business Phone system – £8 per user per month
  • All-in-one voice, video and chat – £19 per user per month
  • Analytics for administrators and supervisors – £36 per user per month

Note plans, packages and prices were all accurate at the time of publication but may have changed since then. Please check 8×8’s website for the latest information.

8×8 Background

8×8 is a telecommunications provider that operates across the globe delivering communication solutions to businesses. They provide a variety of products that help businesses to stay connected and better communicate with their customers and colleagues.

They offer a range of communication solutions which include business phone, video conferencing, team chat, contact centre solutions, APIs, SIP trunking, phones and accessories. They provide an all-in-one communication solution that allows you to bring together voice, video, private and team chat through their collaboration app for desktops and mobile devices.

8×8 offers a variety of system features which includes auto-attendant, voicemail, flexible call flows, call recording, on-hold music, call handling, call monitoring and call queues. Their system provides simple administration and comprehensive performance and usage dashboards as well as reporting. Their system can also integrate with business apps including Microsoft Teams and CRM system.

Switching To 8×8

If you want to switch to or join 8×8 you can either request a quote on their website or call 0333 043 8888 to discuss your needs with their sales team. They also offer chat with sales and schedule a meeting through their live chat function.

Additional Business Services From 8×8

8×8 offers a range of business services which include:

  • Video conferencing
  • Team chat
  • Contact centre solutions
  • APIs
  • SIP trunking
  • Phones and accessories

8×8 Customer Service and Complaints

Existing customers can contact the 8×8 customer service team by logging into the ContactNow Support system.

8×8 Contact

You can get in contact with 8×8 by:

  • Existing customers can log in to ContactNow Support
  • Call sales on 0333 043 8888
  • Post – Units 1 & 2, Oxford House, Bell Business Park, Aylesbury, Buckinghamshire HP19 8JR

Website: https://www.8×8.com/?locale=uk

8×8 VoIP and Phone Systems Pros/Cons

Pros

  • Offers cloud PBX and VoIP systems
  • Integrates with CRM systems and Microsoft Teams
  • Provides a variety of call features
  • All-in-one collaboration app for desktop and mobile devices for voice, video, private and team chat
  • Provides a free trial on their Small Business Phone System package
  • Highly rated on customer review sites

Cons

  • Charges for analytics package per user
  • Technical support arrangements are not clear

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