Aircall is a telecommunications provider that offers VoIP phone systems that assist businesses with more agile solutions, call centre software and remote working. Below we look at reviews for the company along with the services they offer, how much they cost and other key things you need to know to help you decide which phone systems provider is right for your business.
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Aircall VoIP Systems Reviews
Below we look at reviews for Aircall from a variety of websites. Please keep in mind that these reviews are for all of Aircall’s services and so may not fully reflect their individual offerings.
- Reviews.co.uk: 4.54 out of 5 based on 487 reviews.
Aircall VoIP Systems Plans, Packages & Prices
Aircall offers VoIP systems that include:
- Cloud-based solutions
- Enables remote working
- Simple to set up and manage
- No hardware required
- Integrate with CRM systems and business tools
- Real-time call monitoring
- Manage from the web, desktop or mobile app
- Call recording
- Call metrics
- Call conferencing
- Warm transfer
- International numbers
- Interactive Voice Response (IVR)
- Forward to phone
- Shared contacts
- Call routing
They offer a choice of plan which are:
- Essential – £25 per user per month with 1,000 UK minutes
- Professional – £40 per user per month with unlimited UK calls
- Custom – customised call package
- Additional numbers per month – £5
Note plans, packages and prices were all accurate at the time of publication but may have changed since then. Please check Aircall’s website for the latest information.
Aircall Background
Aircall was founded in 2014 in Paris with the vision to make phone support and management easy to do and accessible. Their phone system is easy to set up and use, scalable and can be integrated into your business by being compatible with CRM systems and business tools.
They offer cloud-based phone systems that require no hardware and enable employees to work remotely. They operate in 84 countries and have 60,000 users around the world. They offer solutions that help businesses and call centres to operate more effectively.
Aircall can be managed easily from the web, desktop or mobile app and they allow you to monitor calls in real-time. They offer three call packages that provide a choice of fixed or unlimited inclusive UK calls and a custom package. Their plans come with a range of system features which can include call recording, call metrics, call conferencing, warm transfer, call routing, IVR, forward to phone and shared contacts.
Switching To Aircall
If you want to switch to or join Aircall for their phone system you can call them on 0203 318 7254. They offer a free trial that you can sign up for on their website or you can schedule a demo.
Additional Business Services From Aircall
Aircall offers a range of business services which include:
- Call centre software
- Remote working solutions
Aircall Customer Service and Complaints
You can contact the Aircall customer service team on 0203 318 7154 and you can submit a support ticket through their website if you need help with a technical request.
Aircall Contact
You can get in contact with Aircall by:
- Completing their contact form
- Call 0203 318 7154
- Email sales@aircall.io
Website: https://aircall.io/
Aircall VoIP Systems Pros/Cons
Pros
- Easy to set up and manage system
- Enables remote working
- Integrates with CRM systems and business tools
- Offers a range of system features
- Highly rated in customer reviews
Cons
- Only offers VoIP phone systems
- Doesn’t offer complementary services including internet
- No call costs detailed when inclusive minutes exceeded