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O2 Phone Systems Review

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O2 is a telecommunications provider that offers a wide range of services which includes mobile phone, business landlines, business broadband, connectivity solutions and collaboration tools. Below we look at reviews for the company along with the services they offer, how much they cost and other key things you need to know to help you decide which phone systems provider is right for your business.

Topics

  • O2 Phone Systems Reviews
  • O2 Phone Systems Plans, Packages & Prices
  • O2 Background
    • Switching To O2
    • Additional Business Services From O2
    • O2 Customer Service and Complaints
    • O2 Contact
    • O2 Phone Systems Pros/Cons

O2 Phone Systems Reviews

Below we look at reviews for O2 from a variety of websites. Please keep in mind that these reviews are for all of O2’s services and so may not fully reflect their individual offerings.

  • Trustpilot: 1.5 of 5 based on 5,394 reviews.
  • Review Centre: 1.9 out of 5 based on 730 reviews.
  • Reviews.co.uk: 2.2 out of 5 based on 5 reviews (business only).

O2 Phone Systems Plans, Packages & Prices

O2 offers phone systems that include:

  • Simple switch
  • Can keep your existing number
  • Provides specialist support to get you set up
  • Provides a joined up bill for both landlines and mobiles
  • Offers call only options
  • Offers ISDN lines
  • Can provide a single line or multiple lines
  • 24-month contract applies
  • Existing O2 customers are offered preferential rates

There are which includes:

  • Single lines start at £11.50 for existing O2 customers
  • Single lines start at £14.50 for new customers

Note plans, packages and prices were all accurate at the time of publication but may have changed since then. Please check O2’s website for the latest information.

O2 Background

O2 was originally formed as a cellular service called Cellnet in 1985 between BT and Securicor and later became BT Cellnet in 1999 when BT bought out Securicor. In 2002 they were rebranded O2 and were listed as a holding company. In 2006 it was taken over by Telefonica who is a Spanish telecommunications company. More recently O2 merged with Virgin Media and was launched as Virgin Media O2 in June 2021.

They offer a wide range of telecommunications products which includes mobile contracts, mobile phones, tablets, dongles, sim cards, apps, business landlines and broadband. They provide businesses with a combined service that allows them to join together their mobile and landline services into a combined bill.

O2 offers their existing customers a discounted rate for their phone lines. They offer single or multiple lines to businesses or calls only and they offer ISDN lines. They provide a simple switching service where you can keep your number and will be supported by their specialist team.

Switching To O2

If you want to switch to O2 you can check whether you can install a new landline or transfer your landline to O2 through their online checker, then sign up for a landline if you want a single landline. You can also call 0800 028 0202 to speak to one of their sales team to discuss your needs.

Additional Business Services From O2

O2 offers a range of business services which include:

  • Mobile phones
  • Tablets
  • Dongles
  • Sims
  • Apps
  • Business broadband

O2 Customer Service and Complaints

You can contact the O2 customer service team on 0800 977 7337 or 8002 from an O2 mobile on Monday-Friday 8am-8pm and weekends and bank holidays 9am-5pm.

If you want to make a complaint you can follow their complaint procedure and contact them on the above numbers.

O2 Contact

You can get in contact with O2 by:

  • Completing their contact form
  • Sales call 0800 028 0202
  • Existing customers can call 0800 977 7337 or 8002 from O2 mobile (Monday-Friday 8am-8pm and weekends and bank holidays 9am-5pm)
  • Live chat
  • Post – PO Box 694, Winchester SO23 5AP

Website: https://www.o2.co.uk/business

O2 Phone Systems Pros/Cons

Pros

  • Can combine landline and mobiles
  • Discount for O2 customers
  • Simple switching process
  • Provides specialist support to get you set up
  • Business customer support on evening and weekends

Cons

  • Simple system with lines only and calls
  • Ful prices information not available
  • A high number of negative reviews although covers the whole of the O2 business

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